PDF Download , by J. B. Wood Thomas E. Lah

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, by J. B. Wood Thomas E. Lah

PDF Download , by J. B. Wood Thomas E. Lah

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Product details

File Size: 13844 KB

Print Length: 349 pages

Publisher: Point B, Inc.; 1 edition (April 11, 2016)

Publication Date: April 11, 2016

Sold by: Amazon Digital Services LLC

Language: English

ASIN: B01FG3TDA8

Text-to-Speech:

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Amazon Best Sellers Rank:

#51,749 Paid in Kindle Store (See Top 100 Paid in Kindle Store)

As technology is such a broad topic, the book is written broadly to apply to both software or physical products. As a playbook, the book is written for different groups within the business and the entire book is not needed to be read for every group. The accounting department does not need to understand the nuances of the service department.The book provides a good plan for devising a “long game” by providing guidance on developing a “complete package” for your customers. Much of the work is performed with a customer engagement manager which is a vague position which department this falls under.I like the book as not many books have been written on this mindset of implementing the technology long-term strategies. Even the book describes that the company implementing a long term plan won’t see returns until 3 years minimum which is difficult to swallow.

This is probably my favorite book to date on Customer Success and "Technology as a Service" due to the amazing depth, detail, and the care taken to write it. Technology Services Industry Association is the leader in the Customer Success movement. I highly recommend this book and the videos they have made available on Youtube.

Excellent resource for anyone working in technology as a service fields! If you're wondering how to create a cloud-based offering or increase your returns for existing subscription service, this book is an excellent resource!

The content is quite good but the writing is a bit dense.

Recommend this book to all practitioners and leaders in the Technology platform and services industries. The book provides great insights for both starting and transitioning businesses and careers in the face of this tectonic shift in the industry landscape

Decent overview of xaas, learn about it or GET DISRUPTED!

Delivered as expected. Good size hardback.

Good info on XaaS. This helps to provide good info on the topic, and is a good reference book to look back to.

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